Terms of Use

Prevant Health Nursing Corporation

Effective Date: July 6, 2026

These Terms of Use ("Terms") are a binding agreement between you and Prevant Health Nursing Corporation, a professional nursing corporation ("Prévant Health," "we," "our," or "us"). They govern your access to and use of:

• our website at prevanthealth.com and its subdomains (the "Site");
• our secure patient portal; and
• our mobile applications available through the Apple App Store and Google Play (the "App");

together, the "Platform."

By creating an account, tapping or clicking to accept, or using the Platform, you agree to these Terms and to our Privacy Policy, Consumer Health Data Privacy Policy, and Notice of Privacy Practices. If you do not agree, do not use the Platform.

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1. What These Terms Do — and Do Not — Cover

These Terms govern the Platform only: the technology you use to browse our Site, book consultations, message our team, view records, and manage your account.

Your medical care is governed by separate agreements — your Membership Agreement, telehealth informed consent, and other consents you sign as a patient (together, the "Care Agreements"). If these Terms conflict with a Care Agreement on any matter concerning clinical care, fees for care, or the provider–patient relationship, the Care Agreement controls. Nothing in these Terms limits, modifies, or replaces the professional obligations our providers owe you under applicable law.

2. The Platform Is Not Medical Advice

Content on the Site — including articles, guides, service descriptions, and the longevity resources we publish — is for general educational purposes only. It is not medical advice, does not create a provider–patient relationship, and is not a substitute for evaluation by a qualified clinician. A provider–patient relationship with Prévant Health is formed only when you enroll as a patient and complete the intake process described in your Care Agreements.

Prévant Health does not provide emergency or urgent care. The Platform — including portal and App messaging — is not monitored continuously and must never be used in an emergency. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. If you are in emotional distress or suicidal crisis, call or text 988 (Suicide & Crisis Lifeline).

3. Eligibility and Geographic Scope

• You must be at least 18 years old and able to form a binding contract to create an account or use the Platform. Minors may receive care only through a household membership, under an account managed by a parent or legal guardian pursuant to the Care Agreements.
• Our services are offered only to individuals located in the United States, and clinical care is available only in the states listed on our Locations page. Telehealth laws require our providers to be licensed in the state where you are located during a visit.
• You represent that the state of residence and location information you provide is accurate, and you agree to keep it current and to tell us before a visit if you will be located in a different state. Misrepresenting your location may result in termination of your account and, where required, of care, and may make care unlawful for us to provide.

4. Your Account

You agree to provide accurate, complete registration information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Do not share your credentials or let anyone else access your account; a parent or guardian managing a household membership may access a minor child's information as your Care Agreements and applicable law allow. Notify us promptly at hello@prevanthealth.com if you suspect unauthorized access. We may suspend an account to protect you, other users, or the Platform.

5. Portal and App — How They May Be Used

• Messaging is for routine, non-urgent matters. We aim to respond within our published timeframes, but response times are not guaranteed, and messages may not be read outside business hours.
• Records access. The portal and App display information from your medical record for convenience. Your official record is maintained in our electronic health record system; if something looks wrong, use the amendment process in our Notice of Privacy Practices.
• Recording. You may not record, photograph, or screen-capture telehealth visits or communications with our team without our prior written consent, except where the law gives you an unwaivable right to do so.
• Availability. We work to keep the Platform available but do not promise uninterrupted access. We may modify, suspend, or discontinue features, or perform maintenance, at any time. Time-sensitive needs should be handled by phone at (888) 428-0000.

6. Mobile App and App Store Terms

The App is licensed, not sold, to you for personal, non-commercial use on devices you own or control, subject to these Terms and the usage rules of the app store from which you downloaded it.

If you downloaded the App from the Apple App Store, you acknowledge and agree that: (a) these Terms are between you and Prévant Health only, not Apple Inc. ("Apple"), and Prévant Health — not Apple — is solely responsible for the App and its content; (b) Apple has no obligation to furnish maintenance or support for the App; (c) if the App fails to conform to an applicable warranty, you may notify Apple and Apple will refund any purchase price you paid for the App (the App is free), and to the maximum extent permitted by law Apple has no other warranty obligation with respect to the App; (d) Prévant Health, not Apple, is responsible for addressing any claims relating to the App, including product liability, legal or regulatory compliance, and consumer protection claims; (e) in the event of a third-party claim that the App infringes intellectual property rights, Prévant Health, not Apple, is responsible for the investigation, defense, settlement, and discharge of the claim; (f) you represent that you are not located in a country subject to a U.S. Government embargo or designated a "terrorist supporting" country, and are not on any U.S. Government list of prohibited or restricted parties; and (g) Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you with respect to the App.

If you downloaded the App from Google Play, you acknowledge that these Terms are between you and Prévant Health only, and Google LLC has no obligation or liability to you with respect to the App.

7. Text Messaging

If you opt in to receive text messages from us (appointment reminders, care communications, or account notices), you agree that: message frequency varies; message and data rates may apply; consent to marketing texts is never a condition of purchasing care; you may reply HELP for help and STOP to opt out at any time (we may send one final message confirming your opt-out); and mobile carriers are not liable for delayed or undelivered messages. Never use text messaging in an emergency. Standard text messages are not encrypted; see our Notice of Privacy Practices for the risks of unsecure communications and our Privacy Policy for how we handle your phone number.

8. Consent to Electronic Records and Communications

By using the Platform, you consent to receive agreements, disclosures, notices, and other communications from us electronically — by email, portal or App message, text (if opted in), or posting on the Platform — and you agree that electronic signatures, records, and communications satisfy any legal requirement that they be in writing. To access them you need a current email address, an internet-connected device, and a modern browser or the App; you can print or save copies from your device.

You may withdraw this consent, or request a free paper copy of any record we are required to provide, by writing to us at the mailing address in Section 17 or emailing hello@prevanthealth.com. Withdrawing consent to electronic records may limit or end our ability to provide the Platform (and, as your Care Agreements describe, a fully virtual practice may be unable to continue care without it). Keep your email address current in your account settings.

9. Acceptable Use

You agree not to:

• use the Platform in violation of any law, these Terms, or your Care Agreements, or for anyone other than yourself and household members you are authorized to manage;
• misrepresent your identity, age, location, or state of residence, or impersonate any person;
• access or attempt to access another person's account or records;
• upload or transmit malicious code, or probe, scan, or test the vulnerability of the Platform or breach its security or authentication measures;
• interfere with the Platform's operation or impose an unreasonable load on its infrastructure;
• scrape, harvest, crawl, or extract data from the Platform, or use any content or data from the Platform to train, fine-tune, or develop artificial-intelligence or machine-learning models, in each case without our prior written consent;
• copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Platform or its software, except to the extent the law permits notwithstanding this restriction;
• frame or mirror the Platform, use our trademarks or metatags without written consent, or remove any proprietary notices;
• use the Platform to send spam or unauthorized advertising, or to harass, threaten, or defame anyone; or
• submit content that is unlawful, infringing, or that you do not have the right to share.

We may investigate violations and cooperate with law enforcement as the law allows.

10. Your Content and Feedback

You retain ownership of the information and content you submit through the Platform ("Your Content"). You grant us a non-exclusive, royalty-free license to use Your Content as needed to operate the Platform and provide our services to you, consistent with our Privacy Policy and Notice of Privacy Practices — which control how we handle your personal and medical information notwithstanding anything else in this section. You represent that you have the rights to submit Your Content.

If you send us ideas, suggestions, or feedback about the Platform or our services, we may use them without restriction or compensation — provided that we will never use your identity or your health information in testimonials, reviews, or marketing without a separate written authorization signed by you, as federal privacy law requires.

11. Intellectual Property

The Platform and all of its content — text, guides, graphics, logos, page designs, software, and their selection and arrangement — are owned by Prévant Health or its licensors and are protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Platform for your personal, non-commercial use. All rights not expressly granted are reserved. "Prévant" and "Prévant Health" and our logos are trademarks of Prevant Health Nursing Corporation; you may not use them without our prior written consent.

Copyright complaints. If you believe content on the Platform infringes your copyright, send a written notice — including identification of the work, the allegedly infringing material and its location, your contact information, the statements required by 17 U.S.C. § 512(c)(3), and your physical or electronic signature — by mail to: Prevant Health Nursing Corporation, Attn: Legal (Copyright), 2506 Bransford Ave Ste 6, Nashville, TN 37204.

12. Third-Party Services

The Platform links to or works with third-party services — for example, laboratory portals, payment processors, supplement dispensaries, scheduling tools, app stores, and review platforms such as Healthgrades. Those services are governed by their own terms and privacy policies. We are not responsible for third-party services, and a link is not an endorsement.

13. Disclaimers

These disclaimers apply to the Platform — the technology — and not to the clinical care our providers deliver, which is governed by your Care Agreements and the professional standards required by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL SITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, OR AVAILABILITY. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) PRÉVANT HEALTH AND ITS MEMBERS, PROVIDERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS; AND (b) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF US $100 OR THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE.

This section does not apply to claims arising from clinical care, which are governed by your Care Agreements and applicable law, and nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law — including, where applicable, liability for gross negligence, willful misconduct, personal injury caused by negligence, or rights under consumer-protection and health-privacy statutes that cannot be waived. If you live in a state that does not allow certain limitations, those limitations apply to you only to the extent permitted.

15. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Prévant Health and its members, providers, employees, and agents from third-party claims, damages, and reasonable expenses (including attorneys' fees) arising out of your violation of these Terms, your misuse of the Platform, Your Content, or your violation of law or the rights of a third party — except to the extent caused by our own breach, negligence, or misconduct.

16. Governing Law and Disputes

Informal resolution first. Before filing any claim relating to the Platform or these Terms, you agree to send us a written description of the dispute by mail (Section 17) and give us 60 days to work with you in good faith to resolve it. We will do the same before filing a claim against you.

Governing law and venue. These Terms and Platform-related disputes are governed by the laws of the State of Tennessee, without regard to conflict-of-laws rules, except that your state's consumer-protection and health-privacy laws that cannot be waived continue to apply to you. Any Platform-related claim that is not resolved informally must be brought exclusively in the state or federal courts located in Davidson County, Tennessee, and both parties consent to personal jurisdiction and venue there — except that either party may bring an individual claim in small-claims court, and nothing in this section applies to claims arising from clinical care, which are governed by your Care Agreements and the law of the state where you received care.

Class action waiver. To the maximum extent permitted by law, Platform-related disputes will be resolved on an individual basis only — not as a plaintiff or class member in any class, consolidated, or representative proceeding. If this waiver is found unenforceable as to a particular claim, it is severed as to that claim only.

Time limit. Where permitted by law, any Platform-related claim must be filed within one (1) year after it accrued, or it is permanently barred.

17. Notices

Notices to Prévant Health — by mail only. Any legal notice to Prévant Health under these Terms or applicable law — including the pre-dispute notice in Section 16, copyright notices, demand letters, and notices of claim — must be delivered exclusively by U.S. certified mail (return receipt requested) or by a nationally recognized courier with delivery confirmation, addressed to:

Prevant Health Nursing Corporation Attn: Legal 2506 Bransford Ave Ste 6 Nashville, TN 37204

Service of process must be made on our registered agent as identified in our public filings with the applicable Secretary of State or as otherwise permitted by applicable rules of civil procedure. We do not accept legal notices or service of process by email, telephone, text message, fax, portal or App message, website form, or social media; communications sent through those channels do not constitute legal notice and will be deemed not received for legal-notice purposes. (For non-legal matters — questions, support, privacy rights requests — email hello@prevanthealth.com or call (888) 428-0000.)

Notices to you. We may give you notice by email to the address on your account, by portal or App message, by text (if opted in), or by posting on the Platform. Notice is effective when sent or posted.

18. Suspension and Termination

You may stop using the Platform at any time; ending your membership is governed by your Membership Agreement. We may suspend or terminate your access to the Platform (or any feature) if you materially violate these Terms, create risk or legal exposure for us or others, or as needed to comply with law — with notice where practicable. If you are an active patient, we will not use Platform termination to abandon your care; any wind-down of the care relationship follows your Care Agreements and applicable law, and you retain your rights to access your medical records under our Notice of Privacy Practices. Sections that by their nature should survive termination (including Sections 10–17) survive.

19. Changes to These Terms

We may update these Terms from time to time. When we do, we will change the Effective Date above and, for material changes, provide advance notice — such as by email, portal or App message, or a prominent notice on the Platform. Changes apply prospectively; your continued use of the Platform after the effective date of a change means you accept it. If you do not agree, stop using the Platform and contact us about your membership options.

20. General

These Terms, together with the policies they reference, are the entire agreement between you and us about the Platform; your Care Agreements remain the entire agreement about your care. If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of the practice, provided the successor assumes them. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for your payment obligations. Section headings are for convenience only.

21. Contact

Prevant Health Nursing Corporation · 2506 Bransford Ave Ste 6, Nashville, TN 37204 Email: hello@prevanthealth.com · Phone: (888) 428-0000 · NPI: 1245770791

See also our Privacy Policy, Consumer Health Data Privacy Policy, Notice of Privacy Practices, and Accessibility Statement.

Prévant Health does not provide emergency services. In an emergency, call 911.