Question 1

Is Prévant Health accepting new patients?

Accepted Answer

Yes — with intention. Prévant Health maintains a deliberately smaller patient roster so Erin can be deeply present with every patient. A limited number of new-patient slots open on a monthly basis, and complimentary 15-minute consults are available to book right now.

Question 2

How do the monthly new-patient openings work?

Accepted Answer

Each month we welcome a small cohort of new members. Applicants on the interest list are contacted first, in the order inquiries were received, and invited to schedule a complimentary consult to confirm mutual fit before enrolling. You don't need to wait for a cohort to book your free 15-minute consult — those are available now.

Question 3

What is a concierge functional medicine practice?

Accepted Answer

Concierge means membership-based, direct-access care — same-week virtual visits, unhurried appointments, direct provider messaging and texting between visits, and a provider who actually knows your history. Functional means we look upstream at hormones, metabolism, inflammation, sleep, and lifestyle to address root causes, not just symptoms.

Question 4

How is Prévant Health different from a regular primary care visit?

Accepted Answer

Prévant Health is not a replacement for your primary care provider — you keep your PCP for acute needs, urgent care, and in-person exams. Prévant Health is the longitudinal, functional-medicine relationship layered on top: 60–90-minute visits, advanced diagnostics beyond standard labs, and a plan focused on preventing chronic disease years — sometimes decades — before it presents. Learn how it works.

Question 5

Who is a good fit for the practice?

Accepted Answer

Adults and families who want a proactive, root-cause approach to health — people navigating perimenopause or menopause, hormone or thyroid symptoms, metabolic and cardiovascular concerns, cognitive risk, gut and autoimmune issues, or general longevity optimization. If you want a provider who has time to listen and coordinate a real plan, you'll likely feel at home here. Learn how it works.

Question 6

What conditions and goals do you help with?

Accepted Answer

Perimenopause and menopause, hormone health, PMS/PMDD, thyroid and adrenal dysfunction, PCOS, weight and metabolic health, cardiovascular prevention, cognitive decline and Alzheimer's risk reduction, gut and microbiome, sleep, stress and burnout, autoimmune, preconception and fertility, and general longevity optimization. View all services.

Question 7

How does Prévant Health approach hormone health and menopause?

Accepted Answer

Erin is a Menopause Society Certified Practitioner (MSCP) and builds personalized menopause care plans guided by comprehensive labs, symptoms, and shared decision-making. Clinical specifics are discussed with your provider during your consult.

Question 8

Do you support cognitive health and Alzheimer's prevention?

Accepted Answer

Yes. Erin is trained in ReCODE 2.0 through Apollo Health and integrates cognitive risk assessment — including labs, lifestyle factors, and family history — into longevity plans for members who want to be proactive about brain health. Download our free Longevity Field Guide to learn more.

Question 9

Can Prévant Health work alongside my current specialists?

Accepted Answer

Absolutely. Many members keep an OB-GYN, cardiologist, endocrinologist, or PCP. Erin coordinates with your existing team and shares visit notes, labs, and plan updates so everyone is aligned.

Question 10

Does Erin discuss treatment options during visits?

Accepted Answer

Yes. When clinically appropriate, treatment options — including hormone health, thyroid care, metabolic support, and other evidence-based approaches — are discussed with your provider during the consult and individualized to your labs and history. Care is always part of a broader plan that includes nutrition, movement, sleep, and stress.

Question 11

Are visits virtual or in-person?

Accepted Answer

Prévant Health is a fully virtual concierge practice. Visits happen by secure video from wherever you are, with labs drawn locally or at home.

Question 12

How do lab draws work if you're virtual?

Accepted Answer

Two easy options. You can have a Getlabs mobile phlebotomist come to your home or office at a time that works for you — including early mornings and weekends — and they hand-deliver your samples to Labcorp or Quest. Or you can walk into any nearby Labcorp or Quest draw site. Either way, labs are billed to your insurance whenever possible.

Question 13

Which states can you see patients in?

Accepted Answer

Prévant Health is a fully virtual concierge practice available in a growing number of states. View locations to see where we see patients, or start a free consult to check availability where you live.

Question 14

How quickly can I be seen?

Accepted Answer

Members typically have same-week access for virtual visits and can message Erin directly between appointments. New-patient onboarding is scheduled once you complete the intake and enrollment steps.

Question 15

What happens at the free consult?

Accepted Answer

A 15-minute video call with our team to hear your story, answer your questions, and determine whether Prévant Health is the right fit. There is no sales pitch and no obligation to enroll. Book a free 15-minute consult.

Question 16

What does membership include?

Accepted Answer

Direct access to Erin between visits, unhurried virtual appointments, comprehensive intake and lab review, a personalized longevity roadmap, direct provider messaging and texting between visits, care coordination with specialists, and ongoing plan optimization as your labs and life evolve. View pricing.

Question 17

Do you take insurance?

Accepted Answer

Prévant Health is a direct-pay membership practice and does not bill insurance. This model protects unhurried, root-cause visits and lets us practice medicine, not billing codes. Your labs and imaging can still be billed to your insurance through outside partners. A superbill can be provided for out-of-network reimbursement.

Question 18

Can I use HSA or FSA funds?

Accepted Answer

Yes — membership and visits are typically HSA/FSA eligible. Check with your plan administrator for specifics.

Question 19

Are labs and medications included in the membership fee?

Accepted Answer

Labs are billed separately, generally through your insurance via Labcorp or Quest. Medications are filled through your pharmacy of choice. Membership covers the clinical relationship, visits, and messaging — see our pricing page for full details.

Question 20

What if I want to bring my family?

Accepted Answer

Erin cares for adults and children as a Family Nurse Practitioner. Family membership options are available — the easiest way to see what fits is to book a free consult and we'll walk you through it.

Question 21

Is my health information private?

Accepted Answer

Yes. Prévant Health follows HIPAA standards and uses secure, encrypted platforms for video visits, messaging, and records. See our HIPAA Notice for full details.

Question 22

What if I have a medical emergency?

Accepted Answer

Prévant Health does not provide emergency care. If you are experiencing a medical emergency, call 911 or go to your nearest emergency room. For urgent but non-emergent issues, message Erin — we'll respond during clinic hours.

Question 23

Can I cancel my membership?

Accepted Answer

Yes. Membership is designed to be a long-term relationship, but you can cancel at any time. Cancellations take effect at the end of the 12-month term.

Answers to what patients ask us most.

How Prévant Health works and who we care for.

What we help with and how we practice.

How appointments, labs, and messaging work.

What membership includes and how billing works.

How we protect your information and handle urgent needs.

The best answers come from a real conversation.

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